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XP-20 Owner’s Manual
Pass Labs Warranty
All Pass Laboratories products purchased new from an authorized
Pass Laboratories dealer in North America are covered by a
transferable, limited 3-year warranty. This warranty includes all parts
and labor charges incurred at the factory or factory specified repair
facility, exclusive of any subsequent or consequential damages.
Damage due to physical abuse is specifically excluded under this
warranty.
For this warranty to apply the customer is responsible for returning
the product unmodified to the factory within the specified warranty
period. The customer assumes all responsibility for shipping and
insurance to and from the factory or a factory specified repair facility.
The conditions and stipulations of this Pass Laboratories warranty
only applies to units originally sold new through an authorized dealer.
Warranty on factory repair is 60 days and covers only the scope of the
original repair.
Non-North America customers should consult with their original
Pass Labs dealer or distributor for warranty repair instruction prior to
contacting the factory or shipping product to the factory for repair.
Non-North American product must be returned to the country of
origin for warranty service. Foreign distributors are only required to
offer warranty service on Pass Laboratories product that they have
imported, verifiable by serial number.
Please note: Conditions of warranty service and customer rights for
product purchased outside the United States may vary depending
upon the distributor and local laws. Please check with your local
distributor for specific rights and details.
Any modifications to Pass Laboratories products that have not
received written factory approval nullify all claims and void all
provisions of the warranty and liability by the maker or authorized
distributor. Should a modified product be returned to the factory for
repair the owner will be required to pay all necessary charges for the
repair in addition to those charges required to return the product to
it’s original configuration.
In the case of safety issues, no product shall be returned to the
customer without those safety issues being corrected to the most
recent accepted standards.
Removal or alteration of original Pass Labs serial numbers voids the
factory warranty. Product with altered or missing serial numbers will
be suspect as counterfeit or stolen product.
Pass Laboratories will not repair or in any way indemnify any
counterfeit or cloned product. Pass Laboratories does not offer
products in voltages intended for international markets either to
authorized Pass Labs dealers or to third parties located in the United
States or Canada.
For more information please contact: Pass Laboratories Inc.
(10 pages)
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